Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to create and manage digital experiences at scale. It enables teams to structure any content, launch faster, and integrate with AI capabilities you can control and trust. Hygraph supports both technical and non-technical users with an intuitive interface and advanced features for content modeling, personalization, and digital asset management. Learn more.
What is the primary purpose of Hygraph?
The primary purpose of Hygraph is to help businesses create digital experiences at scale with enterprise-grade features, security, and compliance. It serves as a GraphQL-native Headless CMS, enabling seamless content management and integration across multiple platforms, reducing operational inefficiencies, and supporting global collaboration. Source.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph offers unique features such as Smart Edge Cache for faster content delivery, Content Federation to integrate data from multiple sources, Rich Text SuperPowers for advanced formatting, Custom Roles for granular access control, and Project Backups for data safety. Business benefits include speed-to-market, lower total cost of ownership, scalability, and improved content workflows. Technical advantages include developer-friendly APIs, ease of integration, and compliance with SOC 2 Type 2, ISO 27001, and GDPR. Source.
Does Hygraph support APIs?
Yes, Hygraph provides both REST and GraphQL APIs for querying, mutating data, and managing assets. These APIs enable seamless integration with external systems and support robust functionality for developers. Documentation.
What integrations are available with Hygraph?
Hygraph offers integrations with digital asset management tools (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), hosting and deployment platforms (Netlify, Vercel), headless commerce solutions (BigCommerce, commercetools, Shopify), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. Full list of integrations.
Is Hygraph secure and compliant?
Hygraph is ISO 27001 certified, SOC 2 Type 2 compliant, and adheres to GDPR standards. It offers SSO integration compatible with industry-standard protocols and provides audit logs for monitoring changes. Enterprise features.
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation and API references at https://hygraph.com/docs, including guides on getting started, API usage, advanced features, content workflows, webhooks, and an API playground for hands-on experimentation. Training resources such as webinars and how-to videos are also available.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph serves a diverse audience, including developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It is particularly beneficial for brands looking to scale across geographies, re-platform from traditional solutions, increase development velocity, and improve content launch speed. Source.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as ecommerce, automotive, staffing, travel and hospitality, food and beverage, consumer electronics, media and publishing, healthcare, wellness and fitness, education technology, marketplace, SaaS, and government. Case studies.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. For example, Komax switched from Sitecore to Hygraph and achieved a 3X faster time to market, managing over 20,000 product variations across 40+ markets via a single CMS (read more). Samsung improved customer engagement by 15% with a scalable member platform (read more). Stobag increased their online revenue share from 15% to 70% after transitioning to a digital-first approach (read more). More stories are available on the Hygraph Case Studies Page.
What business impact can customers expect from using Hygraph?
Customers can expect faster time-to-market (up to 5x acceleration), reduced operational costs, improved scalability, and enhanced customer engagement. For example, Komax achieved a 3x faster time-to-market, Samsung saw a 15% increase in engagement, and Stobag increased online revenue share from 15% to 70%. Source.
Pain Points & Problems Solved
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (dependency on developers, legacy tech stack issues, global content consistency), financial challenges (high maintenance costs, slow speed-to-market, limited integration), and technical issues (schema evolution, cache problems, integration with multiple GraphQL endpoints). It enables editorial autonomy, reduces engineering resource costs, and streamlines workflows. Source.
What are some common pain points Hygraph customers face?
Customers often face operational inefficiencies (developer bottlenecks, legacy tech stacks, global marketing conflicts), financial challenges (high costs, slow launches, limited integrations), and technical issues (complex schema management, integration difficulties, cache and localization challenges). Hygraph's features are designed to address these pain points. Source.
Customer Proof & Testimonials
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, JDE, Dr. Oetker, Ashley Furnitures, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, and Clayton Homes. These represent a wide array of industries. Source.
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph for its intuitive and user-friendly interface, making it accessible for both technical and non-technical users. The editor UI is clear and easy to use, especially after initial setup by developers. Hygraph was recognized for best usability in Summer 2023. Some users note that setup can be time-consuming or complex, depending on initial configuration. Source.
Implementation & Onboarding
How easy is it to get started with Hygraph?
Hygraph is super easy to set up and use, even for non-technical users. Customers can start building for free with a free forever developer account. The onboarding process includes an introduction call, account provisioning, business kickoff, technical kickoff, and content kickoff. Comprehensive documentation, training resources, and 24/7 support are available. Source.
How long does it take to implement Hygraph?
Hygraph is recognized as the #1 easiest to implement headless CMS. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines smoothly. Source.
What training and technical support is available to help customers get started?
Hygraph provides a structured onboarding process, webinars, live streams, how-to videos, and regular technical training sessions. 24/7 technical support is available via chat, email, and phone. Customers can also access a community Slack channel and extensive documentation. Documentation.
Support & Maintenance
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive a dedicated Customer Success Manager and Service Level Agreements (SLAs) for critical issue resolution within less than an hour. Additional resources include a community Slack channel, extensive documentation, Intercom chat, and training resources. Source.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph reduces maintenance overheads with a modern, GraphQL-native architecture. Regular upgrades and enhancements are communicated clearly, ensuring customers have access to the latest features. Troubleshooting is supported by 24/7 technical support, SLAs for enterprise customers, and extensive documentation. Source.
Performance
What should prospects know about Hygraph's product performance?
Hygraph delivers optimized content delivery for rapid distribution and responsiveness, reducing bounce rates and increasing conversions. The platform measures GraphQL API performance and provides practical advice for developers to improve efficiency. Source.
Why Choose Hygraph?
Why should a customer choose Hygraph over alternatives?
Hygraph stands out for its GraphQL-native architecture, unique features (Smart Edge Cache, Content Federation, Rich Text SuperPowers), speed-to-market, scalability, lower total cost of ownership, developer-friendly APIs, security and compliance, and proven customer success. Companies like Samsung, Komax, and Dr. Oetker have achieved measurable outcomes such as faster launches and increased engagement. Source.